RETURN & REFUND POLICY

Loom Aura – Return & Refund Policy

Thank you for shopping at Loom Aura. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

• You have 30 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• It must also be in its original, undamaged packaging.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• Please allow 5 to 10 business days for the credit to appear in your account, depending on your card issuer's policies.

3. Exchanges

• We only replace items if they are defective, damaged in transit, or if you received the incorrect item. If you need to exchange an item, please contact our support team.

4. Return Shipping

• Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defect or an error on our part. Shipping costs are non-refundable.